Return,Refund & Exchange Policy

Thank you for shopping at iksaonline.com. We strive to provide the best products and services to our customers. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy carefully.

1. General Return Policy

Eligibility for Returns:

  • Items must be unused and in the same condition that you received them.
  • Items must be in the original packaging.
  • A receipt or proof of purchase is required for returns.

Return Window:

  • You have 7 days from the date you received the item to request a return.

2. Refunds

Inspection and Approval:

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If the return is approved, we will process the refund to your original method of payment.

Processing Time:

  • You will receive the credit within a certain number of days, depending on your card issuer’s policies.

3. Shipping

Return Shipping Costs:

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Specific Product Categories Return and Refund Policies

  • Food: No return and refund.
  • Clothing: 7 days return and refund policy.
  • Healthcare: No return and refund, except if the box is damaged upon receipt. In such cases, you may request a return and refund on the same day.
  • Skincare: No return and refund, except if the box is damaged upon receipt. In such cases, you may request a return and refund on the same day.
  • Weight Loss Management Program: No return and refund.

5. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).
  • Custom or personalized items or gift items.
  • Downloadable software or digital products.
  • Health and personal care items, except as noted above in the healthcare category.

6. Exchanges

Defective or Damaged Items:

  • We only replace items if they are defective or damaged. You can exchange clothing items only.
  • If you need to exchange it for the same item, please contact us at exchange@iksaonline.com

7. Process for Returns

Initiating a Return:

  1. Contact us at returns@iksaonline.com to initiate the return process.
  2. Provide your order number, receipt or proof of purchase, and the reason for the return.

Shipping Returns:

  1. Pack the item securely in its original packaging.
  2. Include all paperwork, parts, and accessories.
  3. you will get shipping label in mail.

8. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

iksaonline.com
Email: care@iksaonline.com

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